Privacy Notice

Dr John Torline Psychiatrist Inc (“the Practice”) is committed to protecting your privacy and processing personal information responsibly in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), the Promotion of Access to Information Act 2 of 2000 (PAIA), the National Health Act 61 of 2003 and other applicable South African legislation.

 

Responsible Party

Dr John Torline Psychiatrist Inc is the Responsible Party for the personal information collected through this website.

 

Information Officer
Dr John Torline
Email: info@drjohntorline.co.za
Telephone: +27 (0)21 461 0497

 

Information We Collect

If you submit an enquiry through this website, we may collect information including:

  • your name;

  • contact details;

  • the contents of your message; and

  • technical information automatically collected through website analytics and cookies.

Please do not submit detailed medical information, psychiatric histories, confidential documents or urgent clinical concerns through this contact form.

 

Why We Collect Your Information

We process personal information to:

  • respond to your enquiry;

  • communicate with you regarding our services;

  • arrange appointments where appropriate;

  • comply with legal and professional obligations; and

  • operate and improve this website.

We do not sell or rent your personal information.

 

Disclosure of Information

Where necessary and lawful, your information may be shared with trusted service providers who assist in operating this website or the Practice. These providers are required to protect your personal information and may only process it on our instructions. Your information may also be disclosed where required or authorised by law.

 

International Processing

Some website and cloud service providers may process or store information outside South Africa. Where this occurs, the Practice takes reasonable steps to ensure appropriate contractual and organisational safeguards are in place in accordance with POPIA.

Cookies and Website Analytics

This website uses cookies and analytics services to improve functionality, understand how visitors use the website and enhance the user experience. You can manage or disable cookies through your browser settings, although some website features may not function correctly.

 

Your Rights

Subject to applicable legislation, you have the right to:

  • request access to your personal information;

  • request correction of inaccurate or incomplete information;

  • object to certain processing where permitted by law;

  • request deletion of personal information where legally permissible; and

  • lodge a complaint if you believe your personal information has been processed unlawfully.

Requests relating to personal information may be directed to the Information Officer using the contact details above.

 

PAIA Manual

The Practice’s PAIA Manual explains how to request access to records held by the Practice and is available upon request or from this website via this link.

 

Complaints

If you have concerns about how your personal information has been handled, please contact the Information Officer in the first instance. If you remain dissatisfied, you may lodge a complaint with the Information Regulator.

 

Important Notice

This website and its contact form are intended for general enquiries and appointment requests only. They are not monitored continuously and should not be used for psychiatric emergencies or urgent medical advice. If you require immediate assistance, please contact your nearest emergency department, your general practitioner, or the Emergency Centre at Life Vincent Pallotti Hospital.